You can watch a thematic videoBill Payments Through Mobile account at Home - shb tutorials
Nyseg bill pay -
You can call your utility company to make a payment plan that will prevent them from shutting off your service.
The utility company is required by law to offer a "fair and equitable" deferred payment agreement (DPA) based on your financial situation.
Under a DPA you agree to pay current bills plus the DPA amount to pay back what you owe over time.
Ask for the Determination of Customer Resources form.
Once complete you complete this financial questionnaire, you must be considered for the lowest down payment (as little as $0) and monthly arrears payment (as low as $10).
If the DPA offered to you is not affordable, you do not have to sign it. You can appeal to PSEG by calling 800-490-0025 and then to the PSC (See Utility complaints procedure) to ask for a "fair and equitable" plan.
If you file an appeal, the utility cannot shut off your service until the complaint is resolved.
If after signing a DPA, your financial situation changes, call PSEG to let them know. You can ask for an updated payment arrangement.
If you fail to pay as you agreed on your DPA, you will face another shutoff.
- Read more about DPA and your rights in this FAQ resource from the Utility Project
NYSEG Offers Tips for Customers Facing Higher Energy Costs
As you may be aware, due to a variety of factors the cost of natural gas and electricity has increased significantly throughout the world. Accordingly, New York customers may see rising energy supply costs this winter.
Energy commodity markets are dynamic. They’re influenced by many factors such as weather, supply and demand levels, availability and price of alternative fuels, global markets, and most recently the COVID-19 pandemic. NYSEG and RG&E do not set or control the commodity cost of natural gas and electric.
NYSEG and RG&E join regulators and elected officials in their concern about how higher energy commodity costs could impact hard working families.
However, there are tools and programs that our customers can use to help manage the impact of electric and gas commodity cost increases. While we do not control the price, we can help customers manage their overall cost by reducing energy use and stabilizing bills.
We are actively communicating with our customers now and throughout the winter and are encouraging them to:
- Enroll in budget billing programs throughout the winter months, which will allow them to spread their total energy costs evenly over a specified time period. • Talk to us if they are having difficulty paying their bills. We can review potential assistance programs which they may qualify for.
- Talk to us about steps they can take to improve energy efficiency and reduce energy bills.
- Many utilities like NYSEG and RG&E have implemented nation-leading energy efficiency programs designed to lower energy consumption and empower customers to efficiently manage their energy use.
We encourage customers to consider some or all the following, and encourage you to share these with your constituents:
Inspect your heating system
Have your heating systems inspected and tuned up annually by a professional. An inefficient heating system is not only unsafe, it can also increase fuel consumption. Whether you use a furnace or a heat pump to keep your home warm, check and clean or replace filters periodically. Dirty filters make your home heating system work harder, which means more energy is being wasted.
Insulate and seal your home
Just like a leaky faucet can waste water, a drafty house can waste energy. In fact, your home could be losing up to 30% of your heated and cooled air!
Upgrade your appliances
Upgrading your old appliances to new, energy-efficient models is an easy way to increase the energy efficiency of your home, save money, and help the environment. According to ENERGY STAR, a typical household can save about $450 on their energy bills by switching to ENERGY STAR products. Many utilities offer discounts and rebates on energy-efficient lighting, smart thermostats, power strips, air filters, and electric vehicle chargers.
Turn down the temperature
Set your thermostat as low as comfort permits — each degree lowered can save an average of 3% on your heating bill.
Save even more energy by lowering your thermostat at night while you and your family sleep. If you own a smart programmable thermostat, make the most of its ability to automatically turn down the temperature to save energy when sections of your home are unoccupied. If you don’t already own one, consider installing a programmable or smart thermostat this season.
Additional information and resources are available at nyseg.com or rge.com. Customers may also contact NYSEG at 800.572.1111 or RG&E at 800.743.2110 for assistance.
NYSEG: A response to community concerns
By SOMAR HADID
[Editor’s Note: This is the second of a series of articles about NYSEG and its request for a rate increase through the Public Service Commission. In this article, contributor Somar Hadid provides an update on the changes to the original joint proposal for a three-year rate increase that NYSEG and the NYS Public Service Commission (PSC) have agreed to. Hadid recaps his recent interview with Michael Jamison, NYSEG’s senior corporate communications manager. The objective of this interview was to hear NYSEG’s response to the concerns expressed from the community about the rate increases and utility services and to give NYSEG an opportunity to convey its message about the situation.]
REGION — The rate increase request initially was over 25 percent. After negotiations, both parties agreed to the six-percent increase over three years, a rigorous schedule of infrastructure improvements, an increased workforce and mitigating climate change initiatives. The approved “joint proposal” involves agreements made for both NYSEG and its sister company, Rochester Electric and Gas (RG&E).
In an interview on December 18, Michael Jamison, NYSEG’s senior corporate communications manager, emphasized the fact that “[more than] 40 parties,” including local politicians, small business leaders and other state groups, were part of the revised agreement. He stressed that this revamped agreement does a lot to help small business owners and local communities.
When asked for specifics, Jamison said that this agreement includes a COVID-19 relief program in which the company would spend $16.5 million on NYSEG to give automatic $100 bill credits for select struggling small businesses and residents during the pandemic. With regards to low-income individuals who are having trouble paying bills, Jamison said that, as part of the deal, the company would allow some struggling consumers to renegotiate terms on a “case-by-case basis.” He also said that NYSEG would allow for bill payment extensions during these difficult times.
A major issue that was raised by local politicians, including Sen. Jen Metzger and Sullivan County Legislative Chair Rob Doherty, was frequent service outages. When asked about these issues, Jamison highlighted that this new agreement provides for increased funding for several aspects of NYSEG’s infrastructure that are designed to reduce such outages. NYSEG has agreed to spend $550 million over three years as part of a replacement program that is designed to “replace old and aging infrastructure.” NYSEG also agreed to spend $107 million on resiliency efforts. The purpose of these resiliency efforts is to “harden the grids against storms” by incorporating bigger and stronger poles and equipment to address harsher and more frequent weather patterns. Jamison noted that “more than 50 percent of all NYSEG’s outages are caused by trees,” and he said that a significant portion of this spending would be incorporated towards vegetation management, where he claims that NYSEG will proactively trims trees throughout the years to avoid trees falling down and causing power outages.
Some critics argue that while NYSEG’s parent company, Avangrid, is investing in its urban natural gas infrastructure, it is simultaneously underinvesting in rural electricity lines. This, critics say, is contributing to the aforementioned service outages around Sullivan County. Jamison countered this saying that, as part of the agreement, RG&E “agreed not to expand natural gas infrastructure” and not to build new pipelines. He also mentioned that Avandrid’s plans to achieve a “zero-net increase” in gas usage . The rate increase took effect on December 1, 2020.
Avangrid is an energy services company that serves about 3.1 million residents across New England. Avangrid itself is partially owned by Iberdrola, a Spanish multinational electric utility company. When questioned as to how being part of a multinational organization can help local residents in rural Sullivan County, Jamison noted that being part of the Avangrid family means increased resources for its consumers. He said that this allows for ”increased boots on the ground” from personnel from sister companies in Connecticut and Maine during urgent times. He also noted that NYSEG is collaborating with its sister companies on technological innovation.
When asked what NYSEG would want to tell its consumers, Jamison claimed that NYSEG customers currently have the lowest electric utility rates in New York state. He also mentioned that the two-percent a year increases will allow NYSEG to make significant investments to improve the reliability of the system.
It remains to be seen if these reported investments will reduce outages and satisfy the local community.
However, the adopted agreement provides benefits to ratepayers by including an earnings-sharing mechanism, various downward-only reconciliation mechanisms and negative revenue adjustments if the companies miss established targets for certain customer service, electric reliability and gas safety performance metrics.
KeywordsNYSEG, public service commission, Rochester Electric and Gas, AvangridИсточник: https://riverreporter.com/stories/nyseg-a-response-to-community-concerns,41191
RG&E, NYSEG costs increasing: Here's how much your bill will increase and when
Correction: A previous version of this story incorrectly stated customers can expect double-digit percentage increases to their electric bills. The electric-delivery rate will increase by that amount.
Rochester Gas & Electric and New York State Electric & Gas customers can expect double-digit percentage increases to their electric-delivery rate over the next three years.
New York utility regulators and the utility agreed to terms of a three-year rate settlement that will delay the implementation of higher rates until October. New rates were originally scheduled to go into effect in May.
Part of the plan also includes COVID-19-related relief for "most vulnerable" residential and small commercial customers — $16.5 million for NYSEG and $13.5 million for RG&E. The money will be distributed by the companies automatically through $100 bill credits and in three phases, starting in October 2020, pending regulatory approval, with an initial pool of roughly 133,000 residential and small commercial customers qualifying.
Over the course of the three-year agreement, NYSEG customers will see a 24.5% increase in their electric delivery bill; RG&E 13.3%
Cost for the average NYSEG electric bill — 600 kilowatt hours — will increase $2.49 in year one, $4.13 in year two, and $5.54 in year three. For RG&E customers, the increase will be 37 cents in year one, $3.82 in year two, and $4.14 in year three.
By 2020, the average NYSEG delivery bill will rise to $57; it will be $60 for an RG&E customer, according to numbers supplied by the utilities.
Lower increases are planned in natural gas supply bills, with no increase in the first year for customers of both utilities. In NYSEG service territory, natural gas delivery bills will rise 0.8% in year two and 1.6% in year three. RG&E clients will see 0.3% increase in the second year, and a 1.3% in the third year. Cumulative dollar impact for the average customer is $1.75 over the three year term for NYSEG customers, and $1.03 for RG&E customers.
Virus delays rate increase: NYSEG, RG&E delay planned rate increases. Here's why.
Increase originally scheduled for May: RG&E, NYSEG customers can expect rate increase in May
Original proposal: Electric, gas rates will rise for NYSEG, RG&E customers
"The proposed settlement, which dramatically reduces the initially proposed rate increases in the first year by over 70 percent, keeps natural gas rates low, provides increased protections for low-income customers and creates a $30 million emergency financial relief program for customers financially impacted by COVID-19, while also advancing New York’s clean energy agenda," said James Denn, spokesman for the Public Service Commission.
The full settlement must be approved by the full commission, an action expected at the September meeting.
The utilities maintain that even after full implementation of the three-rear rate increase, the two will have the lowest delivery rates in the state among investor-owned companies.
Under the initial proposal submitted last year, the price NYSEG bills customers for electric delivery would have risen by 23.7%. RG&E customers would have been hit with a smaller increase in electric delivery rates in the original proposal — 5.4%, or $2.86 a month.
In the last rate case approved in 2015, NYSEG electric delivery rates increased by 12.8% over the three-year term, and natural gas 23.5%; RG&E electric rates 11.7% and natural gas 15.6%, according to securities filings.
Since the restructuring of the electric industry in New York about 20 years ago, NYSEG and RG&E are responsible for the delivery of electricity and natural gas across the service territory. As the only owner of pipes and wires in the territory, they must seek rate approval from regulators.
Supply is not subject to regulation and is now governed by market forces, with customers selecting their own independent company to provide the commodity. However, because of the often convoluted and daunting process involved in choosing an electric supplier, many residential customers have defaulted to the resident utility for electric and natural gas supplies.
Two controversial proposals have been dropped or scaled back in the negotiated settlement.
A plan to expand a natural gas line from DeRuyer to Oneonta has been scrapped. The project had come under criticism from environmental groups that said the company should be finding ways to trim natural gas usage rather than growing the customer base in view of climate change pressures.
"We've worked with those parties to take carbon reduction seriously," said Carl Taylor, NYSEG and RG&E chief executive.
Fewer walk-in customer service centers will be closed than first planned. Lancaster and Hornell customer centers will be shuttered next year; Liberty in 2022. Hours will be reduced starting in 2022 in Auburn, Ithaca and several others in 2022.
Starting in 2022, the company will begin installation of "smart meters" across the RG&E and NYSEG service territory, with the expectation that all gauges will be replaced by 2025.
Also, across the system, the two utilities will spend close to $1 billion a year to update the distribution system, updating an aging infrastructure including poles, wires and substations.
"We know the system is getting old," Taylor said. "We know we have to make these investments."
The settlement provides for investments of $107 million at NYSEG and $35 million at RG&E’s over the 2020-2023 period for vegetation management along its distribution system and to gird against storm damage. The two utilities will hire more than 400 workers to maintain the infrastructure, restoring some of the personnel who were lost in cost-cutting moves in previous years.
The two upstate utilities were fined last year a combined $10.5 million by New York over their response to major storms in early 2018.
NYSEG has 900,000 electric customers and 260,000 natural gas clients over a patchwork area of New York covering 20,000 square miles, about 40% of the upstate New York region. RG&E has 375,000 electric connections and 308,000 natural gas customers in a service territory covering 2,700 square miles in a nine-county region centered around Rochester.
NYSEG and RG&E are subsidiaries of Avangrid, which reported 2019 calendar year earnings of $700 million, $2.26 a share, on revenues of $6.3 billion, compared with net income of $595 million, $1.92 a share, on revenues of $6.5 billion in 2018. Avangrid is a unit of Iberdrola of Bilboa, Spain.
Jeff Platsky covers transportation and the economy for the USA TODAY Network New York. He can be reached at [email protected] and followed on Twitter: @JeffPlatsky
Support local journalism
We cover the stories from the New York State Capitol and across New York that matter most to you and your family. Please consider supporting our efforts with a subscription to the New York publication nearest you. Check out the latest offer.
Financial Assistance Information and Applications
The Home Energy Assistance Program is opening early, and a new program has been added to the HEAP offerings for the 2021 – 2022 heating season.
Home Energy Assistance Program (HEAP)
This federally funded program opens October 1, 2021, and is scheduled to run through March 15, 2022. HEAP helps income-eligible households pay their home energy bills. HEAP is not a loan and you do not have to pay it back. You must reapply annually and quickly before funds run out.
The Regular Arrears Supplement (RAS) program has been announced and also opens on October 1, 2021
This program is available to households who are eligible for the Home Energy Assistance Program (HEAP) and behind on their heating utility bills. The RAS grants are available as one-time payments to HEAP-eligible households through this Regular Arrears Supplement (RAS) program from now until September 2022, or until funding runs out. These grants will cover all accumulated heating utility payments that are behind up to $10,000. To be eligible you must have past-due utility payments and be in active collections, or otherwise facing disconnection of service on your current gas and/or electricity utility account at the time of your application.
Customers interested in the (RAS) program should be directed to their HEAP local district contact.
If you need assistance, you can email your local Consumer Advocate for guidance.
Call 1-800-642-4272 or email [email protected] to connect with your local Consumer Advocate.
- Regular HEAP qualifications are based on household size and income. The 2021-2022 Regular HEAP benefit opens on October 1, 2021.
- Regular Arrears Supplement (RAS) qualifications are based on household size, income, and having past due utility payments and a disconnect notice at the time of application. The RAS benefit opens on October 1, 2021 through September 2022, or until funds run out.
- Emergency HEAP - qualifications are based on household size and income AND customers must be disconnect eligible or have a current, valid utility shut off notice. The 2021-2022 Emergency benefit will open on January 3, 2022.
*You must apply for Emergency HEAP each year. If you were enrolled for last year’s heating season, you are not automatically enrolled for this year.
Find Out If You Qualify Apply Now (Regular HEAP Only)
To apply for Emergency HEAP, customers must call their local Department of Social Services office (DSS). You may call your HEAP Local District Contact to apply.
|2021-2022 Household Income Limit|
|Household Size||Monthly Income|
Please gather the following information with you when you apply for HEAP:
- Current National Grid bill (or other utility/fuel bill)
- Valid Social Security Number
- Final Disconnection Notice or other shut-off notice (if applying for Emergency HEAP)
- Recent pay stub for the most recent (4) weeks of pay or other proof of your household’s total gross income (filed federal tax return, including all applicable schedules if self-employed or receiving rental income), Interest/Bank/Dividend or Tax Statement.
- Proof of Residence (water, sewer, or tax bill; copy of lease with address; mortgage payment book; current rent receipt showing your name and address; or statement from Landlord)
- Documents identifying each household member (driver’s license, photo ID, US Passport or naturalization certificate, school records, or birth certificates and validated social security card)
To replace a lost New York State birth certificate, please visit New York Vital Records
- Proof of qualified alien status if you are not a US citizen
The New York State Emergency Rental Assistance Program (ERAP)
The Emergency Rental Assistance Program (ERAP) assists households who are behind on their rent due to a financial hardship as a result of COVID-19 and are at risk of homelessness or housing instability. In addition, the program can provide temporary rental assistance and assistance with unpaid utility bills.
For more information or to apply, customers can call (844)-691-7368 or applications can be submitted online atnysrenthelp.otda.ny.gov
*There are seven communities that have their own ERAP programs of City of Rochester and Monroe County, the City of Yonkers, Onondaga County and the towns of Hempstead, Islip and Oyster Bay are not eligible for assistance from the state-administered program and should apply with their local programs for emergency rental assistance.
For more information about HEAP, visit the New York State Office of Temporary and Disability Assistance website, New York State myBenefits, or call the HEAP hotline at 1-800-342-3009.
You can apply online at New York State myBenefits or print the application and return it by mail to your local DSS office.
If you are income-eligible, Emergency Temporary Assistance may be available from New York State, through local Departments of Social Services. Payment of utility arrears (past due bills) may be available if your utilities are shut-off or are about to be shut-off, or you have a 72-hour disconnect notice.
For more information about Emergency/Temporary Assistance, visit the New York State Office of Temporary and Disability Assistance website, New York State myBenefits website, or contact your local Department of Social Services.
Care & Share
This National Grid program administered by HeartShare Human Services of NY helps qualified households meet their home heating needs. The program will open in February 2021. To qualify for a $200 grant, you must be a National Grid customer whose household meets the income guidelines of the Home Energy Assistance Program (HEAP), as listed in the chart above. Customers may apply once per year when they have exhausted all HEAP assistance. For more information on how to apply, call 1-855-852-2736 or visit a participating Care & Share office.
Calculate how much you can save on your NYSEG bill with solar panels
There are three ways you can reduce your NYSEG bill: changing your habits, switching your rate plan, and adding solar panels.
You've probably heard a lot about reducing energy consumption by doing things like switching to LED lightbulbs and adding insulation to your walls, but these fixes are relatively easy compared to the far more impactful step of making changes to your lifestyle.
The second thing you can do is switch your rate plan. NYSEG doesn't offer time-of-use billing that can help you save money by shifting your usage of energy-intensive appliances to off-peak hours, but there may be other options for you .
Finally, you can reduce or even eliminate your electricity bill by installing solar panels on your home.
How much can I reduce my New York State Electric & Gas (NYSEG) bill by switching to a different rate plan
For some people, the savings from switching rate plans may only be a few dollars per month, but for many it can be $20-$100 per month. That's between $240 and $1,200 that you may now be paying to New York State Electric & Gas (NYSEG) each year for no reason.
Finding out what's available to you is as simple as a phone call or email to New York State Electric & Gas (NYSEG). Even a small savings can be worth it.
Are solar panels worth it for New York State Electric & Gas (NYSEG) customers?
Yes! With a 25% New York state tax credit for solar, available sales and property tax exemptions, solar panels make a lot of sense for New York State Electric & Gas customers. NYSEG’s net metering policy also ensures you get credited on your power bill at full retail rates for the excess solar electricity your panels produce. Your credits are rolled over and applied to your next month’s bill.
Calculate your NYSEG power bill savings
Does New York State Electric & Gas (NYSEG) offer full 1 for 1 net metering credits for exported solar power
Yes, New York State Electric & Gas (NYSEG) offers 1 for 1 net metering. This means you are paid the same rate for excess solar energy that you export to the utility grid during the middle of the day as what you pay for power purchased from the grid.
In the case of New York State Electric & Gas (NYSEG), this is approximately $0.19 per kWh.
If you have excess energy credits after offsetting your usage over the course of a year, NYSEG will pay you out for those credits at a lower "avoided cost rate". After that, the amount of excess energy in your account will be reset to zero.
What incentives, tax credits and rebates are available to NYSEG customers for installing solar?
The major financial incentive currently available until the end of 2021 is the 26% federal solar tax credit. The way this works is that the full cost of the system needs to be paid to the installer, and this tax credit can then be claimed back as cash when you next do your taxes.
Many states, local governments and utilities also offer incentives for homeowners who go solar. This help can take the form of state tax credits, rebates, tax breaks, SRECs or even performance-based incentives. The best part is that all of these incentives apply in addition to the federal credit.
Here is every incentive you may be eligible for as a NYSEG customer:
Table 1: Incentives
|Residential Renewable Energy Tax Credit (Federal)||-$3,543|
|Solar Sales Tax Exemption (State) |
Exemption of New York state sales tax on retail sale and installation of residential solar systems.
|Value of Distributed Energy Resources - Phase One Net Metering (State) |
Systems installed between March 9, 2019 and January 1, 2020 receive volumetric credits for kWh their system exports to the grid. After January 1, 2020, Phase One Value stack Tariff starts, receive monetary credit on bill not kWh credits.
|NY-Sun Smart Energy Loan (State) |
Loan amounts available between $1,500 and $25,000 repaid directly to NYSERDA's loan server.
|Residential Solar State Tax Credit (State)||-$5,000|
|NYSERDA Retail Energy Storage Incentive Program (State) |
$250/kWh of storage
|Net Metering (State) |
"Current net metering continues until 2022, at which time new customers will begin paying a small ""Customer Benefits Charge"" on every monthly bill."
|NY-Sun Affordable Solar Program (State) |
Additional funding of $800/kW for homeowners at 80% or less of area median income. Also includes solar loans with on-bill repayment options.
|Property Tax Exemption (State) |
100% of cost of system is exempt from property tax. Local entities can disallow the exemption through implementing policy.
|NY-Sun Megawatt Block Program - Upstate Region - Block 8 (Utility) |
As of August 2020, at block 8 - $.35/W. Block 9 is $.20/W
*Based on 7.35 kW system, average installation cost $21,200
Who are the best solar installers near you?
How much does installing solar panels save the average New York State Electric & Gas (NYSEG) residential customer?
If you input the details for a NYSEG customer with a power bill of $130 per month into the best online solar panels calculator, it tells you that you need a 7.35 kW solar system that will produce 9,578 kWh per year and that this system will return the owner a $31,205 profit after repaying the cost of the system.
The solar savings possible for you as a NYSEG customer will depend on the amount of electricity you use and the cost of the solar system you buy. Savings also vary based on the direction of your roof or any shading of your roof that affects output.
Here is a monthly and lifetime solar savings estimate for the same relatively typical NYSEG customer with a $130 per month electric bill prior to solar and who installs a 7.35 kW solar system.
Detailed information about your estimate
Table 2: Estimate details
System Size (for 100% usage offset)
Annual Power Generation
Pay-back time (assuming Cash purchase)
Internal Rate of Return (IRR) on Investment
Total Upfront Incentives and Rebates
Net Cost of System after rebates and incentives
Total Cost of Utility Power Avoided over 25 years
Please note that the investment return figures do not include the possible increase in property value.
What are the environmental impacts of New York State Electric & Gas (NYSEG) customers installing solar panels?
While most homeowners decide to install solar panels because of financial savings over time, the environmental impacts of this choice are the primary motive for others. Here is a breakdown of the environmental benefits from a New York State Electric & Gas (NYSEG) customer installing a 7.35 kW solar system on their property:A solar system generating 9,578 kWh per year will save you money AND make the world a nicer place
on average per year
Reduces CO2 emissions
tons per year
Equivalent to planting
Equivalent to driving
less per year
CO2 emissions calculation based on the electricity generation and emissions data for your state in 2015 as published by the US Government Energy Information Administration.
What factors affect the price of solar panels for New York State Electric & Gas (NYSEG) customers?
The cost of installing solar panels will vary with brands of solar panels and inverters you choose and also the installation company you choose to install them.
It is common to see really good systems, using quality brands of equipment, being sold for around $2.88 per watt or $7,749 for a standard 7.35 kW solar system after the customer claims the 26% federal solar tax credit.
Related solar news
: Nyseg bill pay
|NAVY FEDERAL CREDIT UNION CERTIFICATE OF DEPOSIT RATES|
|US BANK MORTGAGE ACCOUNT LOGIN|
|Nyseg bill pay|